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PureToddle Care & Trial Policy
60-Day Risk-Free Trial
We want families to feel completely comfortable trying PureToddle products.
Every order is covered by our 60-day risk-free trial.
If the product does not meet your expectations, simply contact us within 30 days of delivery and we will issue a refund — no return shipment required.
Our goal is to make things easier for parents, not more complicated.
Hygiene & Safety
Some PureToddle products (such as training underwear) are personal hygiene items.
For the safety and hygiene of all children, opened or used hygiene-sensitive items cannot be returned or exchanged.
However — you are still fully covered by our 60-day trial policy.
If you experience an issue or the product does not work as expected, just contact us and we will help you right away.
Manufacturer Defects
If your order arrives damaged or there is a clear manufacturing defect, please contact us within 7 days of delivery at support@puretoddle.com and include a photo of the issue.
We will immediately offer a replacement or refund.
Order Changes & Cancellations
Orders are processed quickly to ensure fast delivery.
For this reason, cancellations or changes are only possible within 6 hours after purchase.
After this time, the order may already be packed or shipped.
Product Use & Support
If you are unsure how to use your product or are not seeing the expected results (for example with our bath filters), please contact us first.
We are happy to help you get the best experience and make sure everything is working properly.
Sizing & Product Information
For training underwear, please always review our Size Guide before opening the package.
If you are unsure which size to choose, contact us — we are happy to help you select the right fit.
Support contact: support@puretoddle.com