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SHIPPING POLICY — PURETODDLE
Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
After your order is processed, you will receive a shipping confirmation email with tracking information.
Shipping Rates
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Free Standard Shipping on orders over $35 (USD)
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Orders under $35: $8.21 flat-rate shipping
Shipping costs are calculated at checkout and displayed before payment is completed.
Estimated Delivery (United States)
Estimated delivery time after shipment:
5–10 business days
Delivery times are estimates and not guarantees. Delays may occur due to carrier operations, weather, peak seasons, or other circumstances outside our control.
Tracking
Once shipped, you will receive a tracking number via email.
Tracking updates may take 24–72 hours to appear in the carrier’s system.
If tracking appears inactive shortly after shipment, please allow additional time for the carrier to scan the package.
Delivered Packages
An order is considered delivered when the carrier marks the package as “Delivered” to the address provided at checkout.
PureToddle is not responsible for packages lost or stolen after confirmed delivery. We recommend checking with household members, neighbors, and the local post office if the package cannot be located.
We are always happy to assist with locating a shipment.
Incorrect Address
Customers are responsible for entering the correct shipping address.
If an incorrect or incomplete address is provided and the order is returned to us, the customer may be responsible for reshipping costs.
We cannot guarantee address changes once an order has been processed.
Delayed or Missing Shipments
If your package has not arrived within 15 business days after shipment, please contact us at:
We will investigate with the carrier and provide a solution, including replacement or refund when appropriate.